Shipping policy

Redeem Soap Company Shipping Policy

We’re excited to get your Redeem Soap Company products on their way!

Processing Time: Orders are typically processed and shipped within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Delivery: Shipping costs and available delivery options are calculated at checkout based on your order and destination. Estimated delivery times begin after your order has been processed and are determined by the shipping carrier.

Tracking: When tracking is available, you’ll receive tracking information once your order ships. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Addresses: Please double-check your shipping address before submitting your order. Redeem Soap Company is not responsible for delays or packages delivered to an incorrectly entered address.

Lost or Damaged Orders: If your order arrives damaged or you believe it has been lost in transit, please contact us with your order number and photos of any damaged items or packaging. We’ll review the situation and work with you toward an appropriate resolution.

Weather & Carrier Delays: Delivery times are estimates and may be affected by holidays, severe weather, carrier delays, or other circumstances outside our control.

Thank you for supporting Redeem Soap Company and our handcrafted solid shampoo and conditioner bars!